I'm a Support Systems Specialist with 20 year experience in project management, CRM and ticketing administration, and AI‑enhanced support operations, focusing on improving team performance and enabling scalable, efficient customer experiences.  I am passionate about the customer experience, and being the voice of the customer at every step in my projects.

Certifications and Training Programs

Coursera 

Google UX Design (In Progress)

Google Project Management: Processional Certification (2022)

FreshDesk University

FreshDesk Product Expert (2024)

UL University

People Leaders Program (2023)

Supervisor Essentials  Program (2014)

KCS Academy

Knowledge Centered Support Fundamentals (2017)